Checkout

1. We commit to fulfilling your order within 48 business hours of confirmed payment. Any issues arising will be communicated to you via the mode of contact you provide through the checkout process. (Email or phone). NB: Emails can land in ‘Junk’, please be sure to check your junk account for emails from us and authorise their redirect to your main inbox.
2. All sales are final. Any alterations may require you to place a subsequent order, however our team will support you through that process; just reach out to us and ask.
3. Returns are at the discretion of the business and may incur a 20% restocking fee.
4. Transit damage resulting in an item being unfit for use will be replaced or substituted provided the value does not exceed your selected cover (see clause 5.). In the event of insufficient stock, a store credit will be applied. The way forward that serves you best will be determined through conversation with you.
   • Important** In the event your item arrives broken, please email us immediately and include pictures of the post label, the box or satchel, the product packaging and the broken product. Please keep the damaged item in its packaging until we have processed the claim. AUSPOST can get a little emotional when we tell them they hurt our stuff and they tend to ask us to provide more evidence than a red-handed robber in order to honour their make-good obligations.
5. All parcels sent carry a standard cover for lost and damaged goods of $100 AUD only. If you wish to increase your cover value, please advise us of that value either in your checkout notes or by immediate email with your order confirmation to apothecary@invictushealthhub.com.au. We will respond to you with an invoice for the AUSPOST premium cover, aligned to your delegated value, for payment prior to dispatch. in the event the carrier deems a parcel lost, we will provide goods replacement or financial remedy in alignment with the order total, or the honoured AUSPOST cover value.
6. Advice on products and services offered by our team are conversational for your consideration only and not intended as instruction, nor replace medical advice.
7. We are committed to the highest levels of service and support; you can trust that your experience of us will be one of utmost professionalism, care and urgency.

Company Trading Information

Company Name entity FCSA WA Pty Ltd as the Trustee for the Willena Family Trust is trading as INVICTUS APOTHECARY.

PAYPAL ENTITY for INVICTUS APOTHECARY – The Trustee for the Willena Family Trust

Registered Address for INVICTUS APOTHECARY

Naturally Esperence
Shop 12/60 Dempster St, Esperance
WA 6450

Dr Morse Cellular Botanicals; additional details:

Please double-check your entire order upon arrival. No product claims will be respected unless made within 7 days of receipt of goods.  If your order has been damaged or appears to have been opened during shipping, please keep it in the original packaging and notify us immediately.

All returns must have prior authorization from a Health Hub Staff Member.  We accept unopened tincture and glycerin formulas ONLY, within 7 days of receipt of goods.  We gladly accept unopened returns/exchanges due to our error (bottle seals MUST be intact).  Any returns not due to our error are subject to a 20% restocking fee.  (See clause 3, 4 & 5 above).

Loose Teas, Powder Blends, Salves, Capsulated Formulas, Sale Items and Educational Materials cannot be returned. No exceptions.

* Free shipping only applies to Australian customers only with a minimum spend of $550 on order*

** International customers, please check your countries customs regulations for suitability of your products before finalising your order **